UK Delivery | dotcomgiftshop

UK Delivery

Join the club for FREE UK delivery over £20

 

STANDARD UK DELIVERY: £3.95 

We do not currently ship to the Channel Islands or BFPO addresses.

  • When your order has been packed you will receive an email to confirm despatch from our warehouse. This email will also confirm the method of delivery.

  • Most deliveries are sent by track and trace method and will need to be signed for to ensure prompt and reliable delivery.

  • Tracking and order status can be found by logging in to your account, here.

  • We choose the courier we consider will deliver your order to you efficiently depending on the size and weight of your order.

  • Inevitably deliveries may be attempted when you are out in which case a card will be left to notify you. You should follow the instructions on the card.

  • If you are a member of the dotcomgiftshop Club you are entitled to free Standard UK delivery over £20 (excluding Summer and Winter Sale periods)

  • If you are a member of the dotcomgiftshop Club and your order is under £20, delivery will cost £2.95

 

DPD DELIVERY: £4.95 

  • Delivery within a specified 1 hour delivery window
     
  • Track your order via email/sms
     
  • Option to re-arrange delivery with DPD  
     
  • More details: DPD delivery options
     
  • If you are a member of the dotcomgiftshop Club, DPD delivery will cost £3.95
     

EXPEDITED DELIVERY: £6.95, 1 to 2 days 

 

We do not currently ship to Jersey or Guernsey or BFPO addresses

  • Expedited orders must be placed before 1pm (Monday to Friday only -please note an order placed after 1PM on Thursday will be delivered on Monday or Tuesday)

  • Expedited orders placed on weekends will be delivered on Tuesday or Wednesday 

  • No deliveries on weekends or bank holidays

  • We use a courier service; either DPD or Parcelforce with track and trace facility to dispatch expedited orders.

  • While every effort is made for an expedited order to arrive, it is possible on occasion that the courier company may face delivery difficulties.

  • Expedited delivery is not guaranteed for Northern Ireland and remote areas. In these cases delivery will take approximately 48 - 72 hours.

  • dotcomgiftshop (Rex international Ltd) cannot be held liable for any loss or damage or consequential loss or damage related to not getting a delivery in time. We will however gladly refund the expedited delivery element of the delivery charge.

 

NORTHERN IRELAND

We deliver to Northern Ireland under the same pricing and terms and conditions as UK mainland, however we cannot provide a next day service. If you choose to upgrade to expedited delivery at checkout, delivery will take approximately 48-72 hours.

 

REMOTE AREAS IN SCOTLAND & ISLANDS

Expedited delivery is not available for the following remote areas in Scotland and Islands: 

HS, IV, KA27-28, PA20-49, PA60-78, KW15-17, ZE, PH17-26, PH30-44, PH49-50, IM, AB30-39, AB41-45, AB51-53, AB53-56, TR21-25, AB15

 

COURIERS USED BY DOTCOMGIFTSHOP

We will use the most appropriate method of dispatch depending on the weight size and value of your order, this may include a courier service such as Parcelforce or DPD which require a signature on delivery. Please select your preferred delivery option at the checkout. Below are some details on the carriers we use.

ROYAL MAIL TRACKED

UK orders: Expect delivery within 48 hours (excluding weekends) of despatch email being sent. If you are not in a card will be left and the parcel will need to be collected from the local Royal Mail depot.

PARCELFORCE

UK mainland orders:  Expect delivery within 24 hours (excluding weekends) of despatch email being sent. If you are not in for delivery a card should be left informing you of attempted delivery.
Depending on the area, the parcel will then be left at the nearest post office to your delivery address for collection by you. It will be there for 3 weeks after which it will be returned to us. 

UK remote areas: please allow 3 to 5 days.

International: may vary depending on the country, please check European Delivery

DPD

UK mainland orders: Expect delivery within 24 hours (excluding weekends) of despatch email being sent. Email and if you have provided a mobile number SMS message confirming an estimated 1 hour delivery slot. Opportunity from email or SMS to re- arrange delivery. Please check the options here: DPD delivery options

UK remote areas: please allow 3 to 5 days.

International: may vary depending on the country, please check European Delivery

 

If your order has not been delivered within the estimated delivery time, then please contact us

Please note: It is not possible to add to an order that has already been placed as our packing process is automated for speed and efficiency. However it can be cancelled in it's entirety.

 

FULL ORDER CANCELLATION

You have up to 14 days from receipt of your order to change your mind and cancel it. In accordance with EU law, once returned to us we will refund the goods and also refund your initial postage and packing charges. Your statutory rights are not affected.