UK Delivery

FREE DELIVERY ON ORDERS OVER £50

STANDARD UK mainland delivery is £2.95, up to 5 working days

We do not currently ship to Jersey or Guernsey.

Due to a change in courier service we can no longer deliver to BFPO addresses.

When your order has been packed you will receive an email to confirm despatch from our warehouse. This email will also confirm the method of delivery.

All deliveries are sent by track and trace method and will need to be signed for to ensure prompt and reliable delivery.

Tracking and order status can be found by logging in to your account, here.

We choose the courier we consider will deliver your order to you efficiently depending on the size and weight of your order.

Inevitably deliveries may be attempted when you are out in which case a card will be left to notify you. You should follow the instructions on the card.

Next working day orders: £7.95 (this option is not available during the Sale)

(We do not currently ship to Jersey or Guernsey)

Due to a change in courier service we can no longer deliver to BFPO addresses

·         Next working day orders must be placed before 1pm (Monday to Friday only)

·         Next day orders placed on weekends will be delivered Tuesday

·         No deliveries on weekends or bank holidays

·         Next day option is not available for the following remote areas in Scotland and Islands ( HS, IV, KA27-28, PA20-49, PA60-78, KW15-17, ZE, PH17-26, PH30-44, PH49-50, IM, AB30-39, AB41-45, AB51-53, AB53-56, TR21-25, AB15, all Nothern Ireland postcodes) 

We use a courier service; either UPS or Parcelforce with track and trace facility to dispatch next day orders.

While every effort is made for a next day order to arrive It is possible on occasion that the courier company may face delivery difficulties.

DotComGiftShop (Rex international Ltd) cannot be held liable for any loss or damage or consequential loss or damage related to not getting a delivery in time. We will however gladly refund the next day element of the delivery charge.

We use the following carriers:

ROYAL MAIL TRACKED

Expect delivery within 48 hours of dispatch email being sent.

If you are not in a card will be left and the parcel will need to be collected from the local Royal Mail depot.

PARCELFORCE

UK mainland orders.
Expect delivery within 24 hours of dispatch email being sent.

If you are not in for delivery a card should be left informing you of attempted delivery.
- Depending on the area, the parcel will then be left at the nearest post office to your delivery address for collection by you. It will be there for 3 weeks after which it will be returned to us. Remote areas and International please allow 3 to 5 days.

UPS

International and UK

UK mainland orders:

Expect delivery within 24 hours of dispatch email being sent.

International deliveries:

Expect delivery 2 to 3 days after dispatch email.

 

If your order has not been delivered within the estimated delivery time, then please contact us

Please note: If you wish to add to an order that has already been placed, it may not always be possible. It depends at what stage of the picking and packing process it is.However during a SALE period we are not able to add to orders.

Full order cancellation:

You have up to 14 days from receipt of your order to change your mind and cancel it. In accordance with EU law, once returned to us we will refund the goods and also refund your initial postage and packing charges. Your statutory rights are not affected.