Help and info
Would you like to contact us?
By email: customerservices@dotcomgiftshop.com
We aim to respond to all emails within one working day, except on weekends/bank holidays,in which case they will be responded to on the next working day.
Press Enquires: press@dotcomgiftshop.com
By telephone : (UK +44) 0208 746 2473 office hours Monday to Friday 10am to 5pm.
(If you leave a message outside of these office hours we will call you back)
Product reviews and star ratings.
We aim to publish all product reviews good and bad. The purpose of a review is to provide helpful and interesting views about a product. This in turn will help other customers decide on it's suitability.
Only logged in users are able to rate and review a product.
Reviews can be voted. The most popular will appear at the top.
FAQ's
My order has not arrived. How long should I wait before contacting you?
Four working days... Please contact us so that we can investigate and track the order with our carrier.
I want to make sure my order has been despatched as I need it urgently!
No problem. You should have had an email to confirm the order has been despatched. However it is possible that it has gone into your junk email folder. This email wil have the name of the Courrier being used DPD or Parcelforce and a tracking link for the parcel.
Small parcels are despatched by 1st class Royal Mail
I have a missing or damaged item what should I do?
Please contact us so that we can sort this out as quickly as possible for you:
customerservices@dotcomgiftshop.com
or
By telephone : (UK +44) 0208 746 2473 office hours Monday to Friday 10am to 5pm.
I have changed my mind and want to add or take an item off my order but I have already gone through the final process?
If it is the same day we can alter your order accordingly. If it is the next day it is too late as your order will already have been sent!
Do you have a catalogue?
No I am afraid we do not as our range is over 4000 products and changes too often.
Using the search box
You can search by the name of the product, type or by the product code. The search looks for words and phrases in the product descriptions by association. e.g. Product name: Recycled pink retrospot design jumbo bag, or jumbo bag or the product code 22386.
Stock availability
All stock is available for immediate delivery directly from our warehouse. If a product is out of stock a due date is given and you can also use the " email me when back in stock" option.
Are you open to the public?
No our warehouse is not open to the general public.
Is your jewellery nickel free?
Yes. All our Jewellery is nickel free.
All jewellery items are crystal, polished glass or semi precious stones. Not plastic.
Can I return earrings ?
In compliance with current health and hygiene regulations we do not accept the return of unwanted earrings. Your statutory rights are not affected.
