Returns

Easy and Simple Returns

SALE ITEMS:
Unfortunately we do not offer free postage for returns on sale/reduced priced products. These may still be returned, provided they are unused, within 30 days of receipt. But you will be responsible for the cost of return. (If one of our free returns label is used the cost will be deducted from your refund) 

Other products:
We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return item/s. Please contact customer services to be issued with a free returns label.

You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us here at DotComGiftShop with the completed returns form.
Returns will be honoured any time within 30 days of receipt of your purchase.

Please note the following free returns rules:
Free returns only applies to parcels within the Royal mail FREEPOST criteria:

Returns parcel must measure less than 60 cm x 40cm x 40cm and weigh less than 5 KGS.

If the item cannot fit within the above dimensions and/or  weight then regrettably the returning of a parcel is at your cost.

If your order was eligible for free delivery (over £50) and item/s is returned then the delivery cost will be applied and deducted from the refund.
Eg order value £55 (so free delivery) item returned is £10  we will refund £10 - £2.95 (for original delivery cost) so net refund of £7.05.

Unfortunately free returns is not available for customers outside of the UK.

Returns method for unwanted item/s:
1) We ask that you return the items unused, with all the original tags intact and complete the returns form that is attached to the freepost return label.

2) Please obtain a proof of postage which is available free of charge from the Post Office and retain for your records until the refund of your return has been processed.

We cannot be responsible for parcels that fail to reach us so retain your proof of postage until our email confirming your refund has been processed.

Earrings: In compliance with current health and hygiene regulations we do not accept the return of unwanted earrings.  Your statutory rights are not affected.

Full order cancellation:

You have up to 14 days from receipt of your order to change your mind and cancel it. In accordance with EU law ,once returned to us we will refund the goods and also refund your initial postage and standard packing charges. Your statutory rights are not affected.

Returns method for damaged items:
Please note: On no account dispose of a damaged items before contacting us as we will not be able to refund unless you follow our instructions of return or photograhic evidence.

If returning a damaged/faulty or incorrect item please contact customer services before posting it back to us.

Customer Services

DotComGiftShop returns

c/o REX International
Unit 3-4 Allied way
London
W3 0RL

We aim to process all returns within 48 hours of reaching our warehouse. Your refund will be processed via your selected payment method (credit/debit card or Pay Pal). Please allow 2-3 working days to show up on your card statement. We will email to confirm when this has been done.

If you return your entire order to us within 14 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights are not affected. 

If you have any queries or questions about returns, please contact dotcomgiftshop by: Email: customerservices@dotcomgiftshop.com

By telephone :  (UK +44) 0208 746 2473 office hours Monday to Friday 9.00am to 3.00pm.
(If you leave a message outside of these office hours we will call you back)

Please note the freepost service does not apply to overseas customers.

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Recycling:
In accordance with the WEE  regulations you can return electrical goods like for like at your delivery cost to the  address below.

Rex international Ltd
Unit 3 - 4 Allied way
London
W3 0RL

If you’re buying a new electrical item, we will recycle your old one for free. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.  We are pleased to offer our customers the chance to recycle their old electrical items.

Unwanted electrical equipment is the UKs fastest growing type of waste.   Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.