Help and info

Dotcomgiftshop.com has put the magic and excitement back into gift and homeware shopping with the most comprehensive range of beautiful, cool and inspirational products online. Our in-house design team work hard to bring you gifts that are delightfully quirky and always incredibly stylish – with prices so reasonable, you’ll keep coming back. So whether you’re looking for something for someone special or just indulging yourself, here at Dotcomgiftshop.com we have something gorgeous for everyone and for every occasion.

DotComGiftShop is a wholly owned subsidiary of Rex International limited

Rex International limited

Vat: 340 6615 75

Co. Registration no : 1578798

Data Protection

Rex International Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998.  Further details of the registration are available at www.ico.gov.uk.

Contact us: 

If you have any queries or questions, please contact dotcomgiftshop by:

Email: customerservices@dotcomgiftshop.com (or using the contact us form)

Telephone :  (UK +44) 0208 746 2473 office hours Monday to Friday 9am to 4pm. (If you leave a message outside of these office hours we will call you back)

Order status and tracking delivery: 

You can track the progress of your order by logging in to your account here 

Standard UK:

Mainland delivery is £3.95, and takes up to 5 working days (please note we do not ship to Jersey, Guernsey or BFPO addresses.

Please note that next working day service is not available to remote areas, islands and Northern Ireland

International Delivery:

For countries and prices click here

Please note: If you wish to add to an order that has already been placed, it may not always be possible. It depends at what stage of the picking and packing process it is.

Easy and Simple Returns:

SALE ITEMS: Unfortunately we do not offer free returns on sale/reduced priced products. These may still be returned, provided they are unused, within 30 days of receipt. But you will be responsible for the cost of return. (If one of our free returns label is used the cost will be deducted from your refund) 

Other products: We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return items. You can return items to Dotcomgiftshop for a full refund within 30 days of purchase,please contact customer services to be issued with a free returns label. Then simply post the items back to us here at DotComGiftShop with the completed returns form. 

This service does not apply to overseas customers. Please read the full details and instructions of our returns here

Please note: Free returns only applies to parcels within the Royal mail FREEPOST criteria. Returns parcel must measure less than 60 cm x 40cm x 40cm and weigh less than 5 KGS.  If the item cannot fit within the above dimensions and/or weight then regrettably the returning of a parcel is at your cost.

Secure online Shopping:

Keeping information about you secure is very important to us and certain sections of the site once logged in will encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available.

Full details are available here

Recycling:

In accordance with the WEE  regulations you can return electrical goods like for like at your delivery cost to the  address below.

Rex international Ltd

Unit 3 - 4 Allied way

London W3 0RL

We are pleased to offer our customers the chance to recycle their old electrical items.  The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Full order cancellation:

You have up to 14 days from receipt of your order to change your mind and cancel it. In accordance with EU law, once returned to us we will refund the goods and also refund your initial standard postage and packing charges. Your statutory rights are not affected.