Help and Info | dotcomgiftshop
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Help and Info

We've put the magic and excitement back into gift and homeware shopping with the most comprehensive range of beautiful, cool and inspirational products online. Our in-house design team work hard to bring you gifts that are delightfully quirky and always incredibly stylish – with prices so reasonable, you’ll keep coming back. 

Placing Orders

How much will delivery cost?

Standard UK Mainland delivery is £3.95, and takes up to 5 working days 

OR

Join the dotcomgiftshop club to receive FREE delivery on all UK orders over £10 while subscribed to our regular email updates*

*Free delivery not available during our Summer and Winter Sales.

(Free delivery on orders over £10 excludes local collection /collect from local shop)

Northern Ireland

We deliver to Northern Ireland under the same pricing and terms and conditions as UK mainland, however we cannot provide a next day service. If you choose to upgrade to next day delivery at checkout, delivery will take approximately 48 hours.

Please note we do not ship to Jersey, Guernsey or BFPO addresses

Please note that next working day service is not available to remote areas and islands

International Delivery:

For countries and prices click here

Can I add to my order after I have placed it?

Our packing process is fully automated. Once an order is placed it cannot be added to. However the order can be cancelled.

How do I contact customer service? 

If you have any queries or questions, you can contact dotcomgiftshop by:

Email: customerservices@dotcomgiftshop.com (or using the contact us form)

Telephone : (UK +44) 0208 746 2473. Office hours are Monday to Friday 9am to 4pm, if you leave a message outside of these office hours we will call you back.

What is the status of my order?

You can track the progress of your order by logging in to your account here 

Can I cancel my order?

You have up to 14 days from receipt of your order to change your mind and cancel it. In accordance with EU law, once returned to us we will refund the goods and also refund your initial standard postage and packing charges. Your statutory rights are not affected.

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Returns

What is your returns policy?

You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us here at dotcomgiftshop with the completed returns form.
Returns will be honoured any time within 30 days of receipt of your purchase.

What is your overseas customers returns policy?

Please read the full details and instructions of our returns policy here

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Data Security and Recycling

Are my details safe?

Keeping information about you secure is very important to us and certain sections of the site once logged in will encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available.

Full details are available here

Recycling:

In accordance with the WEE  regulations you can return electrical goods like for like at your delivery cost to the  address below.

Rex international Ltd

Unit 3 - 4 Allied way

London W3 0RL

We are pleased to offer our customers the chance to recycle their old electrical items.  The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

dotcomgiftshop is a wholly owned subsidiary of Rex International Limited

Rex International Limited

Vat: 340 6615 75

Co. Registration no : 1578798

Data Protection

Rex International Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998.  Further details of the registration are available at www.ico.gov.uk.