Returns policy
We want you to be delighted every time you shop with us. On occasions we know you may want to return items so below is our returns policy.
When returning items to us it is your responsibility to ensure that the items arrive safely.
( Please return the goods in their original condition, do not remove any tags from the items and repack them to insure that the product is not damaged on its return journey)
We cannot accept any responsibility for items lost in the post, therefore we would always recommend keeping proof of postage, so that you are covered in the event of a missing parcel.
Download and print a returns form
If you have any queries or questions about returns, please contact dotcomgiftshop by: Email: customerservices@dotcomgiftshop.com
Telephone : +44(0)20 8746 2473 between 10.00am-5.00 pm Monday to Friday
Our returns address:
Dotcomgiftshop Returns
Unit 3 - 4 Allied Way
London
W3 0RL
If an item is damaged in transit to you and this is clear on arrival do not sign for the delivery. It will then be returned to us.
If you have signed for the delivery and realise it has been damaged contact us
Email: customerservices@dotcomgiftshop.com
Telephone : +44(0)20 8746 2473 between 10.00am-5.00 pm Monday to Friday
We will advise method of returning damaged item to us
Please notify us within 7 days of delivery.
We will either refund the item or send a replacement within 24 hours of notification
In exceptional circumstances we may require the item to be returned prior to sending out a replacement or refund
(Please note weekend notifications will be dealt with on Monday).
Please contact us:
Email: customerservices@dotcomgiftshop.com
Telephone : +44(0)20 8746 2473 between 10.00am-5.00 pm Monday to Friday
We will advise method of returning damaged item to us
We will either refund the item or send a replacement within 24 hours of notification
In exceptional circumstances we may require the item to be returned prior to sending out a replacement or refund
Please notify us within 7 days of delivery
This should be done within 7 working days starting the day after delivery.
Please contact us:
Email: customerservices@dotcomgiftshop.com
Telephone : +44(0)20 8746 2473 between 10.00am-5.00 pm Monday to Friday
If you have changed your mind or ordered the incorrect item.
Please return the item stating reason, order number and date.
Amount of refund will take into account the rights of cancellation ,the sale of goods act and distance selling regulations. The customer is liable for the cost of returning the goods to us except by prior written ( email) agreement with Dotcomgiftshop.
Any resending of goods is likely to incur our standard delivery charge
Oops we will either refund the item or send a replacement within 24 hours of notification.
We will advise on wether incorrect item needs to be returned or not
Please contact us:
Email: customerservices@dotcomgiftshop.com
Telephone : +44(0)20 8746 2473 between 10.00am-5.00 pm Monday to Friday
Please notify us within 7 days of delivery
